Follow the steps below to set up the Support Bot. Let’s walk through how to get it set up, step-by-step. This integration creates a service desk bot that enables users to view their service desk tickets, view pending approvals, and chat with help desk technicians all from within their Microsoft Teams accounts. A seamless AI-powered helpdesk solution built for businesses of all sizes. By bringing a host of service desk capabilities like incident management into Microsoft Teams, ServiceDesk Plus bridges the gap between IT service desk teams and end users. Jul 10, 2023 · Moveworks on Microsoft Teams, a next-generation bot that can operate within the Teams platform, uses conversational AI to help employees improve productivity by automating common enterprise tasks and workflows. An employee can ask the chatbot a question and the chatbot responds with an answer if the chatbot has content for it. Feb 7, 2022 · No matter the size of your company, using Microsoft Teams as a help desk is a smart solution, with a tool like Halp, or by building your own bot. Microsoft Support is here to help you with Microsoft products. Support Bot - Setup guide Customize the Desk365 Teams Support Bot Using app setup policies to pin and auto-install Support Bot in Teams Configure user consent for applications in Microsoft Entra ID admin center Support Bot commands in Teams Change the language in the Desk365 Teams Support Bot Updating to a newer version of Support Bot Dec 7, 2020 · Using Microsoft Teams as a help desk allows employees to get support without leaving the app they already use to collaborate, chat, and make video calls. Watch: Get help and support Microsoft 365 for home Try searching our online help. Find best practices. Use it to cut response time, better organize incoming requests, and answer common questions automatically. Our accessibility answer desk feature provides support for all of our assistive technologies. Other apps from Anaek OfficeAmp Anaek Teams Your internal help desk bot NaN out of 1 1. Microsoft 365 for business Try searching our online help. Bring in the power of conversational ticketing to your helpdesk with the Desk365 Support Bot for Microsoft Teams. • Add the Teams app specific to your organization to your Teams client account. Learn how to streamline support by using app setup policies to pin and auto-install support bot in Teams for quicker access. With the Desk365 Agent Bot for Microsoft Teams, your customer support team can reply to tickets, add notes, check on statuses, change ticket properties, all without ever leaving Microsoft Teams. Contact Microsoft Support. Get answers in the Microsoft 365 community forums. Softline's Desk Booking Application for Teams helps to manage desks and workspaces in a smarter way. Prerequisites: • Install Microsoft Teams on your computer and set up your client account. In this guide, you’ll discover the best Microsoft Teams chatbots to boost productivity, how to add them in just a few clicks, and real-world ways to use them across your business. The Agent Bot helps your support team collaborate and respond better using the power of Microsoft Teams. This question was migrated from the Microsoft Support Community. With the Desk365 Support Bot your customers can create new requests and communicate with your support teams using Microsoft Teams. By setting up allowed domains, you not only improve the security of your support system but also enhance the overall user experience by making ticket creation seamless for authorized users. Nov 22, 2022 · Integrating Microsoft Teams with your help desk is not only possible but advisable. Oct 26, 2023 · How do I chat with Microsoft Support Locked Question. Learn how to create a ticket in Desk365 Teams Support Bot with the help of this help center article. Modern ticketing system in Teams Roby is a smart help desk bot for Microsoft designed to help you get more done. Mar 10, 2025 · IT administrators can help prepare their organizations by encouraging users of Remote Desktop app for Windows to start their transition to Windows App, and by updating internal resources such as user guidance, help desk documentation, and administrative materials, as needed. Microsoft Teams Bot offers a scalable way to transform your IT support. Jan 20, 2025 · With MS Teams as one of your tech stacks, it is a very convenient way to get a virtual agent or MS Teams Bot for your ITSM platforms and integrate it into MS Teams. HelpNow Agentic AI Platform by user reviews, pricing, features, integrations, and more to decide which software is better for you. Accenture SSP provides self-service support for managing IT resources and resolving technical issues efficiently. If the chatbot doesn't have an answer, the employee can submit a query. May 30, 2025 · It’s a no-code AI chatbot for Teams that pulls answers from your existing documentation, helping your team get instant answers without flooding your inbox.

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